Complete guide

How to use DineChat —
from QR to 5-star reviews.

Everything you need to go from zero to your first 5-star review: one-time setup, the daily flow, and how to keep growing. Follow the steps in order, or jump straight to the phase you need.

Setup in ~10 minutesNo app for guestsWorks with your number
Phase 01

Set up once

About ten minutes, once. No technical skills needed.

01

Create your free account

Sign up with your email. No credit card, no contracts — cancel anytime.

02

Connect your WhatsApp number

Scan one QR code from the dashboard to link the number your business already uses. Nothing changes for your guests.

03

Personalise your profile

Add your business name, tone of voice, and a small welcome offer — a dessert or a drink works wonders.

04

Print your table QR codes

Every table gets its own code. Print them, place them on the tables, and you are live.

Phase 02

Run every service

DineChat works quietly in the background while you focus on your guests.

05

Guests scan and say hi

One tap opens WhatsApp with a pre-filled message like “Hi, I’m at Table 5”. Zero friction, nothing to install.

06

AI welcomes every guest

DineChat replies instantly in your voice: a warm welcome, the offer, and answers to common questions.

07

Real-time alerts for your team

If a guest is unhappy, you are notified immediately — fix it at the table before it becomes a 1-star review.

Phase 03

Earn 5-star reviews

The moment guests are happiest is exactly the moment to ask.

08

Ask for feedback at the right moment

After the meal, DineChat checks in privately on WhatsApp: “How was everything tonight?”

09

Invite happy guests to Google

Delighted guests receive a direct link to leave you a 5-star review — while the good feeling is still fresh.

10

Win back unhappy guests privately

Instead of a public complaint, you get a private message and a real chance to make things right.

Phase 04

Grow on autopilot

Turn one great visit into many.

11

Bring guests back with campaigns

Send offers, birthday wishes, and news to your WhatsApp audience — messages they actually read.

12

See everything in one dashboard

Scans, conversations, sentiment, reviews, and repeat visits — all measurable, all in one place.

13

Keep improving

Spot your best offers and happiest hours, and double down on what works.

Ready to earn your first 5-star review?

Set up DineChat today and let your happiest guests do the marketing.

Start Free Trial